The time we need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
We do our best to meet shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
RETURNS AND EXCHANGES
We only accept exchanges.
We don't accept returns or cancellations.
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged;
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
· Custom or personalized orders
· Intimate items (for health/hygiene reasons)
· Items on sale
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
· Please contact us within 14 days of delivery.
· Ship item(s) back within 30 days of delivery.
To exchange your product it should be mailed to: PO BOX 580170, 100 S 1st St, Minneapolis Minnesota US 55458
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.